Política de envío
At BRAZILIAN FLAME™, we're committed to providing our customers with a fast, reliable, and affordable shipping experience. We work with trusted shipping carriers to deliver your orders in a timely and secure manner.
Shipping Rates and Delivery Times
We offer flat-rate shipping for all orders within Brazil. Shipping rates vary depending on the destination and the size and weight of the package. The estimated delivery time for standard shipping is 3-7 business days from the date of purchase. Please note that delivery times may vary depending on the shipping carrier and destination.
International Shipping
At this time, we do not offer international shipping.
Order Processing
Orders are typically processed within 1-2 business days after the order is placed. Please note that orders placed on weekends or holidays will be processed on the following business day.
Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the shipping carrier's website.
Shipping Delays
In rare cases, shipping delays may occur due to unforeseen circumstances such as severe weather, natural disasters, or shipping carrier delays. If your order is delayed, we will do our best to notify you and keep you updated on the status of your shipment.
Shipping Address Changes
If you need to change your shipping address after you have placed an order, please contact us as soon as possible. We will do our best to update the shipping address before the order is shipped.
Lost or Damaged Packages
If your package is lost or damaged during shipping, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive your order.
Returns and Exchanges
Please see our Returns and Exchanges policy for information on returning or exchanging items.
Contact Us
If you have any questions or concerns about our shipping policy, please contact us at support@brazilianflame.com. We're here to help!